Shipping policy
Shipping Policy for Hollis Head Spa
At Hollis Head Spa, we strive to ensure that your orders are processed and shipped promptly. Below you will find the details of our shipping process, options, and policies.
1. Order Processing Time
• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification when your order has been shipped.
• Please note that during high-volume periods, there may be slight delays in order processing, but we always aim to fulfill orders as quickly as possible.
2. Domestic Shipping Rates and Estimates
• We offer flat-rate shipping for domestic orders within the United States, and shipping costs will be calculated at checkout based on your location and selected shipping method.
• Standard Shipping: 3-7 business days.
• Expedited Shipping: 2-3 business days.
• Overnight Shipping: 1-2 business days.
• Free shipping is available for orders over $100.
3. International Shipping
• At this time, we do not offer international shipping.
4. Shipment Tracking and Delivery
• Once your order has been shipped, you will receive a tracking number via email, allowing you to follow the delivery status of your package.
• Please ensure that the shipping address you provide is accurate, as Hollis Head Spa is not responsible for any delays or lost packages due to incorrect addresses.
5. Shipping Delays
• Shipping delays may occur due to unforeseen circumstances such as weather, natural disasters, or carrier-related issues. We will do our best to keep you informed if any delays occur.
7. Lost or Damaged Shipments
• Hollis Head Spa is not responsible for packages lost or damaged during transit. If your package arrives damaged, please contact the shipping carrier to file a claim.
If your package is marked as delivered but you haven’t received it, we recommend checking with neighbors, looking for delivery notices, or contacting the carrier for more details.
8. Contact Us
If you have any questions or concerns about your shipping, please reach out to us at:
Email: [Your Contact Email]
Phone: [Your Contact Number]
Mailing Address: [Your Business Address]