Terms of service

Terms of Service for Hollis Head Spa

Welcome to the Hollis Head Spa online store. By accessing and using our website and services, you agree to be bound by the following terms and conditions. Please read these Terms of Service carefully before making a purchase.

1. General Information

This website is operated by Hollis Head Spa. Throughout the site, the terms “we,” “us,” and “our” refer to Hollis Head Spa. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, and merchants.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose. Any breach of these Terms will result in the immediate termination of your access to our services.

3. Accuracy of Information

We strive to ensure that the information on our site is accurate and up-to-date. However, we cannot guarantee that all information, including product descriptions, pricing, promotions, or availability, is always complete, current, or error-free. We reserve the right to correct any errors or omissions and to update information or cancel orders if any information is inaccurate.

4. Pricing and Payment

All prices listed on our website are subject to change without notice. We reserve the right to modify prices or discontinue products at any time. Prices for our products do not include taxes, shipping, or handling fees, which will be calculated and applied at checkout.

Payments are processed securely through Shopify’s payment system and third-party payment processors. By submitting an order, you agree to pay the full price at checkout, including any applicable taxes and shipping fees.

5. Order Processing and Shipping

We make every effort to process and fulfill orders in a timely manner. Once an order is placed, you will receive an email confirmation with details. Orders are shipped within the timeframes provided on our website, though delivery times may vary based on the shipping method and location.

We are not responsible for any delays, damages, or losses that may occur during shipping. If there are any issues with your delivery, please contact us immediately.

6. Returns and Refunds

We want you to be satisfied with your purchase. However, due to the nature of our products, we can only accept returns on unopened, unused items. Please note the following guidelines for returns and refunds:

• Eligibility: To be eligible for a return, the product must be unopened, unused, and in its original packaging. Products that have been opened or used cannot be returned for health and safety reasons.

• Return Period: You may return eligible items within 30 days of the original purchase date. After this period, we will not be able to offer a refund or exchange.

• Return Process: To initiate a return, please contact us at [Your Contact Information] with your order number and reason for return. We will provide you with return instructions. Please note that return shipping costs are the responsibility of the customer unless the product is defective or damaged.

• Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a reasonable timeframe.

• Non-Returnable Items: Gift cards and sale items are non-returnable and cannot be refunded.

7. Limitation of Liability

Hollis Head Spa is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services, or from your use of the website. We do not guarantee that the results from using our products will meet your expectations.

8. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at our discretion. It is your responsibility to check this page periodically for updates. By continuing to use our website after changes are posted, you agree to accept those changes.

9. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: [Your Contact Email]

Phone: [Your Contact Number]

Mailing Address: [Your Business Address]